Made in Bad Füssing, Germany · Delivery across Cyprus
Made in Bad Füssing, Germany · Delivery across Cyprus
CUSTOMER CARE
We want the returns process to be clear and straightforward. This page explains your right to withdraw from an online purchase, how to request a return and what happens if an item arrives damaged or incorrect.
When you purchase goods online as a consumer, you generally have the right to withdraw from the contract within 14 days without giving a reason.
For goods, the withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.
Please contact us before sending a return and provide your order number so that we can identify your purchase and provide the relevant return instructions.
You can notify us using the return form below. Please select “Withdraw from contract” or the relevant return reason and provide your order number.
You may also contact us by email at info@apm-wellness.cy .
After notifying us of your withdrawal, the goods should be sent back without undue delay and, in any event, within 14 days after you communicate your decision to withdraw.
Returns should be sent to:
APM - WELLNESS LTD
Makarios Avenue 73, 5th Floor
1070 Nicosia, Cyprus
You may inspect the goods as you reasonably would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The statutory right of withdrawal may not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once the seal has been removed, where the applicable legal conditions for that exception are met.
When exercising the statutory right of withdrawal, you are responsible for the direct cost of returning the goods to us.
This does not affect your statutory rights where goods are defective, damaged, incorrect or otherwise not in conformity with the contract. In those circumstances, please contact us before returning the goods so that we can provide the appropriate instructions.
Where a valid right of withdrawal is exercised, payments received from you will be reimbursed in accordance with applicable consumer law, including the cost of the least expensive standard delivery option offered for the original order where required.
We may be entitled to withhold reimbursement until the goods have been received back or until you provide evidence that they have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.
If an item arrives damaged, appears defective, or you receive a product different from the one ordered, please contact us promptly.
To help us review the issue, please provide your order number, a description of the problem and photographs where appropriate.
Please use the return form below or contact info@apm-wellness.cy .
The withdrawal information on this page does not limit any separate rights you may have where goods are defective, damaged or otherwise not in conformity with the contract.
We do not currently offer direct product exchanges. If you would like a different product, please return the eligible item in accordance with this policy. Once the applicable refund has been processed, you may place a new order for the product you prefer.
You may use the following model wording to notify us of your withdrawal. Use of this model form is not mandatory. You may instead use the online return form below and select “Withdraw from contract”.
To: APM - WELLNESS LTD, Makarios Avenue 73, 5th Floor,
1070 Nicosia, Cyprus · info@apm-wellness.cy
I/We hereby give notice that I/We withdraw from my/our contract
of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Order number:
Signature of consumer(s) (only if this form is submitted on paper):
Date:
If you wish to cancel an order shortly after placing it, please contact us as soon as possible.
We will try to stop the order before dispatch, but we cannot guarantee that cancellation will still be possible once processing or shipping has begun.
Use the return form below with your order number and select the appropriate reason for your request.
You can also contact us at info@apm-wellness.cy or +357 222 72 310 .
Use this form to notify us that you wish to withdraw from your purchase or to request help with a return.
